Technical Support Engineer

Permanent employee, Full-time · Lisbon (Hybrid), Portugal (Remote)

Your mission

At Odds Scanner, we are looking for a Technical Support Engineer with hands-on experience in both front-end and back-end development to join our growing team in Portugal.

In this role, you'll act as a key link between our support and engineering teams, helping to troubleshoot complex technical issues and ensure smooth platform performance. Your full-stack expertise will allow you to dive deep into problem-solving while collaborating across teams. This is a great opportunity for someone who enjoys tackling challenges, improving user experience, and supporting the wider team through technical insight and practical solutions.

This position requires residency in Portugal or a willingness to relocate.

Responsibilities

Support our Tech teams by being the first contact with other teams and troubleshooting any issues that may be raised.
Investigate, diagnose, and resolve reported issues across our front-end and back-end systems.
Troubleshoot and debug production code involving PHP, HTML. CSS, JavaScript, APIs, SQL, Python, and similar.
Work closely with developers to escalate and document bugs, edge cases, and code-related problems.
Provide guidance and communicate with other teams to find solutions to their tech-related issues.
Create and maintain support documentation, developer guides, and code samples.
Contribute feedback to other tech teams based on issues and requests.
Create automations to avoid future similar issues.
Take advantage of AI to improve the processes, deliverables, etc.

Requirements

Solid understanding of:
Front-end: HTML, CSS, JavaScript, Next.js.
Back-end: PHP, Node.js, Python.
Web APIs: REST, JSON, HTTP protocols.
Debugging: Browser dev tools, network inspectors, error logs.
Ability to read and understand code.
Strong analytical and troubleshooting skills, with an eye for edge cases.
Familiarity with version control (e.g., Git).
Experience using customer support or ticketing systems.
Excellent communication skills — able to explain technical concepts to non-technical users.

Benefits

40 days of holidays of your choosing (take only the bank holidays you want!);
Flexible working hours;
Competitive salary, reaching up to €35,000 gross/year;
Discretionary performance bonus;
Hybrid working model;
Free breakfast at the office every day;
Other benefits and allowances such as Sports, Private Health Insurance, and Education.

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About us

Based in Malta and Portugal, Odds Scanner is a media and technology company active in several sports and gambling markets in Latin America and the United States. Our brands, including Odds Scanner, Sambafoot, Tatame, and others, lead the way in delivering high-performance conversion funnels and engaging sports content. We have a diverse and international team with offices in Malta and Lisbon and team members working remotely in Brazil, the United States, Canada, Spain, and many other countries worldwide.

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We are looking forward to hearing from you!

Thank you for your interest in Odds Scanner. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@oddsscanner.com.